Welcome to Lovedoll.au. By accessing or using our website and services, you agree to comply with the following Terms and Conditions. Please read these terms carefully before making a purchase or using our services.
1. Acceptance of Terms
By using our website, you agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using our services. Lovedoll.au reserves the right to amend these terms at any time, and continued use of the website indicates your acceptance of any changes.
2. Eligibility
You must be at least 18 years old to purchase from Lovedoll.au. By placing an order, you confirm that you meet the legal age requirement in your jurisdiction.
3. Products and Pricing
- All products listed on our website are described to the best of our ability. However, slight variations in appearance may occur due to the handmade nature of the products.
- Prices are subject to change without notice but will be honored for confirmed orders.
- We reserve the right to cancel or refuse any order if pricing errors or availability issues arise.
4. Order Process
- Orders are only confirmed after payment has been received.
- Once production has started, cancellations may not be possible or may incur material and labor costs.
- Custom orders are non-refundable and non-returnable unless there is a significant manufacturing defect.
5. Shipping and Delivery
- All orders are shipped directly from our factories in China. Estimated shipping times may vary depending on the type of product and customization.
- Lovedoll.au is not responsible for delays caused by customs, shipping companies, or unforeseen circumstances.
- We provide discreet shipping and ensure proper packaging for safety during transit.
6. Returns, Refunds, and Exchanges
- Due to the intimate nature of our products, returns and exchanges are not accepted unless there is a significant manufacturing defect that impacts usability.
- For minor issues, we may offer partial refunds or compensation, at our discretion.
- Customers must report damages or defects within 7 days of receiving the product.
7. Payment
- We accept multiple payment methods, including PayPal, credit cards, and other secure options.
- Some payment methods may incur additional processing fees.
- All payments are processed securely, and we do not store sensitive financial information.
8. Customs and Duties
- Shipping methods include duties-paid options to simplify the process for customers.
- If you choose a standard shipping option, you may be responsible for any customs duties or taxes required in your country.
9. Liability
- Lovedoll.au is not liable for any misuse of our products.
- We are not responsible for delays, damages, or losses caused by third-party shipping companies.
10. Intellectual Property
- All content on Lovedoll.au, including text, images, and branding, is owned by or licensed to us.
- Unauthorized use, reproduction, or distribution of any content is prohibited.
11. Governing Law
These Terms and Conditions are governed by the laws of Australia. Any disputes arising under these terms will be resolved in accordance with Australian law.
12. Contact Us
If you have questions or concerns about these Terms and Conditions, please contact us at:
Lovedoll.au Customer Support
Email: sales@lovedoll.au
By using Lovedoll.au, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for choosing Lovedoll.au.